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Too often in today's business
atmosphere, I hear the same buzz phrases of "our customers
come first" or "we stand for good customer service",
when the reality could not be farther from the truth. However,
your company and staff apparently believe in these phrases and
proved that you stand behind them in a situation that occurred
this past week. I am thrilled to be writing this letter of commendation
for such outstanding customer service!
Two weeks ago, my brother
ordered a tuxedo package from your company and was so pleased
with the quality and value that he could not wait to show us
the "deal" he had found. Consequently, my husband and
I decided to order a tuxedo package from you as well, because
it truly was a great deal. Our order was placed on February 10th
with overnight shipping for arrival in time for a Mardi Gras
ball to be held on February 14th. Because my husband was out
of town he did not have the opportunity to try anything on until
the evening of February 12th. Unfortunately, the jacket he received
was mis-sized and did not fit. I called your company and spoke
with customer service about the situation. The representative
was amazingly helpful and unhesitatingly said she would send
another jacket out overnight, Saturday delivery so that we would
have it in time for the ball on Saturday night. Further, she
waived the overnight shipping charge and included a return label
to use for shipping the mis-sized jacket back. It was such a
pleasure to deal with someone so helpful, who did not blow me
off, suggest that I was wrong about the sizing or act like it
was too much trouble to help in such a short period of time.
She just fixed the problem! As a result, I ordered more merchandise
and increased the sale!
To say that I am amazed at
the level of customer service I received is really an understatement.
Your staff is your company's biggest asset. Thank you, Thank
you Thank you.
Lisa R. - 2/04
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FANTASTIC SERVICE!
Last Saturday I ordered a tuxedo package with an additonal shirt,
bowtie and cufflink & stud set online from Uniformalwearhouse.com.
The order was shipped Monday morning and I received it on Tuesday.
Can't ask for better shipping than that.When I opened the box,
I found the tux and other items were carefully packed and in
perfect condition. Can't ask for better packing than that When
I took the tux out to try it on, it was so much nicer than I
imagined , especially when the price for the package was
only $166.95. It's beautiful and everything was high quality.
This has to be one of the most satisfying purchases I've experienced
buying either online or through a catlogue. I'm so pleased with
the entire transacation and greatly appreciate the incredbile
service.
Dave M. - 04/08 |
I am e-mailing to share my appreciation
of one of the associates on your call center. His name is Phil
and I spoke with him earlier today. I ordered a Harrison Raider
Fedora last week for my 7 year old son - who recently discovered
the 'old' Indiana Jones movies that I watched when I was young.
When I placed the order, the woman assured me that it would arrive
in time. Unfortunately, something happened with UPS and his hat
is now somewhere north of Missouri. Phil was very helpful - he
explained the issue, and listened very patiently as I expressed
my concern and asked for help. I asked for the tracking number
and the phone number to UPS as I planned to call them and find
out how to get the hat here by tomorrow (the hat is a gift for
my son). Phil offered to call UPS for me and find out what could
be done, and then called me back to let me know that he would
process a request to overnight a new hat to us at no additional
charge. If this is the type of service that your teams always
offer - way to go. Phil certainly made my day - and my sons day!
Thank you very much, and please share my appreciation with him
again when you receive this.
CJ T. - 06/08 |
Customer Service Applause...
I am just writing to say how wonderful my experience was ordering
through Uniformalwearhouse. Your customer service representatives
are prompt, knowledgeable, and friendly enough to make me order
from your company in the future. Thanks!
Elisa R. - 02/08 |
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I ordered a tux yesterday and it arrived today!
Thanks so much, everything fits great, and I'm going to tell
all the moms I know to get their son's prom tuxes thru you.
Barb S. - 03/08
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I just wanted to brag on your
excellent service... Three days ago I ordered a second and third
color of your Masonic backless formal vests. In the couple of
years that have passed since I bought my first one you have gone
from real to faux pockets. But I have several fine pocket watches
and like to wear a watch chain with an appropriate fob on my
formal vests. So, in your "special requests" blank
I asked you to check your stock to see if you couldn't ship me
vests with real pockets. My vests arrived in two days! And the
red one -- the one that really mattered to me -- has pockets!
Now that's service! Thank you!
Edward S. - 07/08 |
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I just wanted to express my sincere appreciation
for helping to make our wedding day in Sedona the perfect day!!!!!!
The first pair of pants we got with the tux was too small and
you came through with flying colors- you had the pants shipped
even with a bad storm to our Resort- they arrived 2 days before
the wedding- hemmed and all!!!!!
You folks are the best!!!!!!!!
PS- Check out some pictures- amazing that
we were able to get such a great fit by ordering over the computer!!!!!!!!!!!!!!!!
SO MANY THANKS TO ALL YOUR GREAT STAFF!!!!!!!!
Marcia T. - 03/08
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I cannot thank you enough for
your excellent customer service and wonderful generosity in replacing
my bow tie that was lost due to hurricane Katrina. We ended up
having our wedding last weekend as scheduled, only it was in
Houston rather than New Orleans. It was a truly memorable and
special day for us, and I looked and felt great thanks in no
small part to your assistance with my tie. I greatly appreciate
all you have done for us and will no doubt return to your site
for all my future formal wear purchases.
Very best regards,
Andrew F. - 10/05 |
THANKS FROM A HAPPY DAD! My
son came home today and the tuxedo pants came as well. He really
likes them. This has made us very happy. As usual your shipping
time is second to none. I was wishing the pants would come today
(Thurs) but wasn't sure. You people are great. My son's competition
is this week-end and he will look good in his new pants and bow
ties. I will continue to buy from you people and I am telling
so many people about your company. I really appreciate all you
have done.
James S. - 11/07 |
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You guys are awesome!
I just wanted to thank you so much for sending me the tux - all
tailored, with just a few days notice. It was crunch-time, and
you came through big time! Tux looks great and I really appreciate
your coming through for me.
Dr. David L. - 11/07
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Very nice product at a very good price with
**GREAT** customer service. The prompt, same-day shipping was
especially appreciated because it helped me be prepared for a
performance at a major fundraising show. THANKS!!!
Tom B. - 11/07
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Aloha! Just wanted to thank
you for rushing the tux shirt and shoes. They arrived right on
time and made the performance fabulous! We will order from you
all again and spread the word. Thanks again.
Debra L. - 04/07 |
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I wanted to take time out to
thank all of the people connected with my recent purchase of
a tuxedo package. I have worn several tuxes in years past,but
never owned one. I was very surprised and satisfied with the
price and the items included in the package.Delivery was as promised
and the condition also as promised.The fit was perfect,almost
a tailored fit, It really was complete after I had the trousers
hemmed.I bought this for my wifes upcoming birthday,which I plan
to pick her up from work and take her to one of here favorite
places. I was also very satisfied with the quality of the garments.
I even ordered another shirt today so I could have a choice of
collars.Bottom line is job well done and keep up the good work
and I will recommend your company and will buy in the future.
Arlan H. - 03/06 |
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I just wanted to tell you how very impressed
I am with your company. Your customer service was excellent and
your prices were second to none. Fact is, your prices may be
too low. I didn't think there was any way possible that I would
be satisfied with the quality of a tuxedo at this low a price.
But I was blown away with the quality when I received it.
John R. - 7/07
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Just thought I'd drop you a
line to tell you how pleased I was with the product and the service.
The Tuxedo Package was first class and fit even though you did
the pants alteration for me. You recommended taking it to a tailor
but I did not have the time. To my pleasant surprise the cost
was about $30 dollars more than the rentals that the rest of
the wedding party had and I get to keep it! Thanks again.
Joe K. - 04/06 |
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I appreciate your knowledge
and kindness. You represent your company well. Please forward
this note to whomever would like to hear how good a job you do,
or, if you get me an e-mail address, I'd be happy to make that
contact directly.
Regards,
Richard K. - 12/06 |
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I received my top hat and I
am extremely pleased with the quality. The felt is well
crafted and the styling is beautiful. I made an excellent
choice in purchasing this with you.
David T. - 05/06 |
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Hi there. I just had to
get back in touch with you to comment on the superb service which
your company has given me. I ordered 2 shirts on the 13th
and they were delivered to me, here in the UK on the 15th !!!
Absolutely brilliant !!! This is probably a better service
than I would have received from a mail order company here in
Britain.
Your products are good, your service is second to none and I
would heartily recommend you to anyone and everyone. Again
many thanks and I will surely be in touch very soon with another
order.
Terry B. - 11/06 |
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EXCELLENT customer service. Such a valuable
asset that's very hard to find these days! Makes me appreciate
it even more.
Have a good day,
Sherry - 12/03
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Just a short note to say thanks
for the very speedy completion of my order. I was very satisfied
with the goods.
Many Thanks,
Sam M. - 03/04 |
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I wanted to say thank you
for processing my order quickly and easily. I received my order
the other day and I was very happy with the products. I am a
big guy and I drive a limo for a living your company provided
excellent quality formal wear. Your company was 70% cheaper than
supposed wholesale internet companies. Thank you again I will
be buying more products from your company shortly.
Matt - 3/05
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To Whom It May
Concern,
I'd like to take this opportunity to let you all know just how
pleased we were with our recent purchase, quick delivery, and
even quicker exchange. I would highly recommend your company
to anyone looking to purchase a tuxedo. Our son made a good choice
and looked outstanding in his new tux. Thanks again for making
this possible.
Sincerely,
Janet G. - 03/05 |
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I received my
order this morning. I truly appreciate the excellent service
that I received from you and Uniformalwerehouse. I look forward
to doing business with you again.
Josh - 3/05 |
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You folks
are absolutely FANTASTIC! Ordered my tails on 2/24; delivered
on 2/28 to Hawaii! Precisely as advertised, great delivery,
fast turnaround. I am recommending you to everyone I meet!
I only wish more businesses truly understood that "customer
service" is something you DO, not just two words that
you print with your phone number attached when there is
a problem! The best customer service is having NO PROBLEMS IN
THE FIRST PLACE!
THANKS, AGAIN - JOB WELL DONE!
Robert W. - 02/05 |
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Thanks for providing
such great service. You really went the extra mile to get the
merchandise that I needed and in time. Thanks so much! I will
put you all in our Rolodex and spread the word.
Rhonda - 02/05 |
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Dear friends:
Thank you so much for being such an excellent store! My
hat is beyond my expectations of quality, and USA made also!!
Prompt delivery just made it that much better. The tie is fine
too. Now I have to learn to tie it! You folks will certainly
be hearing from me regarding future hat or formalwear needs,
and I may be able to steer some more business your way by word
of mouth. Thanks again, and may God bless you all.
Rev. James G. - 02/05 |
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I just wanted
to take a minute and drop you an email to tell you how pleased
I am with my purchase. Everything is of great quality and
fits perfectly. And cheap!!! I will be telling everyone
at the wedding where to get a great deal on a tux. Stop
renting them and buy one!
David C. - 02/05 |
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I just had to write and tell
you what a wonderful experience I had with your company.
We searched the web for vests for our eight-piece band and your
product was by far the most reasonably priced and the easiest
website to navigate. Placing the order was easy and they
were received so quickly! The vests are great
- everyone was pleased to wear theirs, which is some kind of
accomplishment when you are outfitting eight people! Well
done ~ thanks so much!
Bobbi C. - 12/04
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Hi..Thank you for the really
fast service. Subj order is dated 1/22, and I recvd on 11/24.
This is almost above and beyond!
I worked in customer service for 29 years, and must say that
you fellas are doing it absolutely SUPER!
H. Jones - 11/04 |
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I just want to tell you that I received the
two tuxedo packages that I ordered and they are lovely.
The tuxedo's look great. I will do business with you again.
I will be purchasing a women's tuxedo pant package in the future.
Thanks.
Shelley A. - 11/04
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Just wanted to thank you for the recent order
I received. I need this vest/tie for the father of the bride
at my wedding Saturday. If it was not here or arrived with the
incorrect color/size it would have caused more stress to an already
stressful situation. I appreciate the effort and am greateful
that it arrived 1 day earlier than promised.
Sincerely,
Armand C. - 7/04
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I am thoroughly pleased with
the Tux package. It looks great and is of excellent quality.
I have showed it to several of my friends. You will
get a few orders from the Saint Augustine Fl area. Keep
up the good work.
Frank W. - 7/04 |
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I received my order today
and was absolutely delighted with the quality of the tuxedo,
the speed of delivery, and the ease of ordering. You guys are
doing a great job and I am saving your info to order again. Thanks
for great service!
L. Lewis - 6/03
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I just received
the vest and matching tie I ordered. Thank you. From start to
finish, you more than exceeded my expectations. The website was
completely easy to navigate, the ordering process couldn't have
been smoother, the delivery was right on time, and the price
was unbeatable.
For under $40., I have a whole new tuxedo. Great!
Mark A. - 8/03 |
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I just want
to congratulate you guys on a job well done. I received the hat
and spats today and not only did they fit perfectly, but they
were in pristine condition as well. I did not expect the package
to arrive so quickly even with 3-5 day air service. All transactions
should be this efficient and effortless for the consumer. Just
wanted to tell you to keep up the good work.
Joe T. - 8/03 |
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Thank you so
much for your quick responses. EXCELLENT customer service.
Such a valuable asset that's very hard to find these days!
Makes me appreciate it even more.
Sherry - 12/03 |
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I appreciate
your candor and helpfulness! I will definitely shop with
you again.
Reed O. - 1/04 |
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Thank you for the excellent
quality goods I have received in a shipmentit's like Christmas
has come early. :) I have been punished locally with an import
duty and VAT, but still it came out much cheaper, than if I had
bought it here. Thank you very much once again, you have one very
satisfied customer across the Pond,
Andrew - 12/03
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I received my
order. Right shirts, right color, right sizes, and definitely
the RIGHT price. I usually buy my own shirts, even
though a similar product is provided by my employer a Las Vegas
casino, I am a dealer in a strip casino. And, the primary
location in Las Vegas for dealer stuff sells tux shirts for more
than 2X your price. Your quality is as good or better.
I am impressed with your company and shipping promises.
Thank you very much.
JS - 1/04 |
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I just wanted to thank you
again for the great tux. I bought it from you last year and have
worn it on 5 different occasions. My daughter thought it was
neat that her Dad could wear a tux to the Father Daughter Ball.
I also enjoyed wearing it in a Jack Benny re-creation odl time
radio show put on for the seniors at my church.
Thank you again,
Darrel L. - 1/04
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I want you to
know how pleased I was with the recent purchase of
a shirt, tie & vest from your company.
Just so you know, a couple days after placing my order (via
internet), I was contacted by one of your representatives
and advised that the vest they had hoped to ship had a stitching
problem and that it would be a few days before a new one
would be available. The employee was concerned that
I may have a important event to attend, and would not have the
item in time. How considerate!
As it turns out, the function I was to attend was more than a
week away, so time was not an issue. I found all of the
items to be of very good quality and at an extremely competitive
price. The vest (whose fit can always be a problem)
fit just perfectly.
As one who spent almost 20 years in sales & marketing
and oftentimes dealing with client complaints (I'm now an
attorney and live in the world of conflicts) ...it
was always good to hear about good client experiences.
Mine was one of those good experiences. I'll rely
on your company again for future purchases.
With this kind of service, your company will flourish. Thanks.
Barry G. - 2/04 |
Your prices
are great and your shipping practices are second to none. I will
note your company as a reasonable and reliable source for any
formal costume attire we need in the future.
Kerri - 3/04 |
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Just a short note to say thanks
for the very speedy completion of my order. I was very satisfied
with the goods.
Many Thanks
Sam M. - 3/04
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I ordered a set of studs,
to be delivered overnight so that they could be here today. I
was pleasantly surprised when they arrived yesterday afternoon!
The promptness of your staff has saved me the hassle of getting
to a local mall and paying outrageous prices for studs in the
middle of my concert set up and dress rehearsals. Thank you all
so much!
Sincerely,
Christopher T. - 5/04
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Just wanted to thank you for
the recent order I received. I need this vest/tie for the father
of the bride at my wedding Saturday. If it was not here or arrived
with the incorrect color/size it would have caused more stress
to an already stressful situation. I appreciate the effort and
am greateful that it arrived 1 day earlier than promised.
Sincerely,
Armand C. - 7/04
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